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I ordered a Kitchenaid 5q stand mixer Imperial Black from Sur La Table specifically to get the $50 prepaid visa card rebate. I ordered it on the phone through Sur La Table. I received the wrong color mixer - White. I had it picked up the next day but Sur La Table would...
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2.8
#1065097
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As a 18 year customer i have loved sur la table until yesterday. Botton line you cant get anyone in corporate to file a complaint. The customer service crew in indiana lead patrick anderson would be lucky to find a job at a gas station with his geeater than though...
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4.4
#1064261
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A "temporary charge" turned into a permanent charge on an order placed in April, 2017. Sur La Table placed a "temporary authorization to make sure your payment method will cover the payment." The charge was $0.72. I paid with my Visa via Paypal. I fully expected this...
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3.5
#1055400
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Sur La Table - Fraudulent promos

Sur La Table
#1049111
1.1
Details
A 20% off coupon sounds great- until you try to redeem it and find that it is not valid because a totally unknown company name is attached to the item that you are trying to order. Avoid Sur la Table and go elsewhere. There is enough fraud in this world.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Location
Price Affordability
Product or Service Quality
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Value for money
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Sur La Table Customer Care Review

Sur La Table
#1009143
1.0
Details
The worst company I have had to deal with. I will never buy anything from them. You can't even talk to someone in authority as you can't get anyone on the phone they hide. What kind of company is this? They don't care about consumers at all.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on June 10, 2016

Sur La Table
#863304
Here waiting in aventura store closed for business not good
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The people that eoork in this store at Aventura Mall is very rude and discourgeos . My housban decide wait for me out of the store because he felt the sales women was following him like a wacht Dog all araund the store. Them when I was tessy to check out , prices were...
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1.0
#1019764
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This company has terrible customer service. I ordered a gift on Dec 19 as a Christmas present. As it was to an overseas (military address in Germany) I absolutely did not expect that it would arrive on Christmas. But I expected it to arrive in a week to a week and a...
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1.0
I didn't like
  • Customer service
#993509
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I have had the most horrible experience from your customer service they have lost my orders messed up my order etc and now I was attacked by your employee Patrick and it seems I am not the only one as I see lots of reports reviews on this person attacking your...
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1.0
#992479
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Sur La Table reflected prior to my purchase that there was no shipping cost or taxes. AFTER I ordered and confirmed my card info shipping and taxes appeared on my charge card. It's a small purchase, but if there are 10 million customers who get scammed, who is held...
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#962513
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I went in to return a dish scrubbing brush worth $6/- to your Union St store. I had bought it in July, tried to use it but couldn't because it was badly designed. When I went in to return it I was told that the 60-day return policy prevented them from refunding my...
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I didn't like
  • San francisco
  • Female manager
  • Customer service
#933145
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I took a party of 4 to the "Celebrating Julia Child and "The French Chief Cookbook" in July 2016. It was not a great experience. To begin with the room was too small. We were 16 people in a room and space meant for 8. The number of people made the room feel crowded...
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1.0
#898838
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I'm going to copy paste the letter i sent to the CEO of sur la table Diane Neal. I will take my personal info out and $ amounts to protect privacy. DO NOT BUY from this company. They are stealing. When you return merchandise they do not return your funds back. ...
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Anonymous
Anonymous

I agree run from this horrible company it's been one thing after another, they lost my order in December then they input it again took forever to receive it and then received ...

Anonymous
Sar

Can you email me Diane Neal email address to saxets@comcast.net Thank you

2.0
I didn't like
  • Customer service
  • Returns
  • Delivery
#747106
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