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I am extremely disappointed in Sur La Table customer service. I asked customer service if Sur La Table would honor BERRY18 discount as it is expressed in email and on website (where cooking classes are not excluded). Agent would only repeat "no, because cooking classes...
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Company wrote 0 public responses to the review from 1 day ago.
1.0
I didn't like
  • Customer service
#1418509
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Sur La Table - Zero Customer Service

This company is full of excuses, Items that are supposed to be in stock and ready to ship, not!. Had to cancel order because they could never tell me when I would get my item. Do yourself a favor and buy from a company that delivers or be prepared to wait weeks and still no delivery.
Company wrote 0 public responses to the review from Dec 03.
1.3
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Staff
Value for money
Website
#1414370
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Sur La Table - Liars!!!

Despite claims on their website, returns are impossible. Trying to return a wedding gift bought from the registry that turned out to be a duplicate. No invoice in the package they sent me so can't be returned at the closest store. Customer service offered no information about how to return an item. Utterly useless.
Company wrote 0 public responses to the review from Nov 29.
#1411003
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This is the second time I have had really poor customer service from SLT. They charge premium prices but do little to back up the products they sell. We purchased expensive non stick pans from them TWICE and each time the pans failed, but only AFTER the 60 day return...
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Company wrote 0 private or public responses to the review from Nov 13.
1.0
#1399666
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. After checking the balance on my gift card , then shopping online. I hit “Load gift card while checking out “ I was About 5 $ short, the total at checkout was 155, so then I enter my card information , hit ‘emailed reciept’ . I look At the “recipet” and it doesn’t...
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Company wrote 0 private or public responses to the review from Oct 09.
1.0
#1376861
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I received a defective product from S.L.T. and did not realize the defect until after the 60 day return period expired... I went to the store and they shooed me off to corpprate claiming there was nothing they could do after 60 days but that corporate would send a new...
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Company wrote 0 public responses to the review from Oct 07.
#1375793
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Sur La Table - Rude store employee

I but an espresso machine. I called to tell them it’s more expensive than website they hang up on me then I called their corporate office not helpful they said we don’t price match. Big mistake to buy anything from them.
Company wrote 0 public responses to the review from Sep 26.
3.0
Details
Customer service
Location
Price Affordability
Product or Service Quality
Staff
Website
#1366411
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I bought the 10" Scanpan CTX after the salesman at Sur La Table insisted it was the best non stick pan and gave me a rundown of how to use it. At first it was the best pan ever and i raved about it. Now, after 6 months of using it to saute chicken and then put it in a...
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Company wrote 0 private or public responses to the review from Sep 16.
1.0
#1357088
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I called to request a price match with Amazon. After the representative checked her computer she told me it can't be matched because there is a "Prime" on the page and they do not match Amazon Prime item. I told her it is not a Prime member only item, just every page...
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Company wrote 0 private or public responses to the review from Jun 14.
1.0
#1280027
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is this the same Patrick who claims to be a night supervisor? he is rude SOB ..they sent me a used all clad prep and cook and took 2 months and a credit card dispute to send me a label ..i get on the phone with this guy and hes actually threatening me telling me all of...
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Company wrote 0 private or public responses to the review from Apr 26.
1.0
I liked
  • Williams sonoma better
I didn't like
  • Sur la table unprofessional customer service and threats
#1241357
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