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. After checking the balance on my gift card , then shopping online. I hit “Load gift card while checking out “ I was About 5 $ short, the total at checkout was 155, so then I enter my card information , hit ‘emailed reciept’ . I look At the “recipet” and it doesn’t...
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1.0
#1376861
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I received a defective product from S.L.T. and did not realize the defect until after the 60 day return period expired... I went to the store and they shooed me off to corpprate claiming there was nothing they could do after 60 days but that corporate would send a new...
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#1375793
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Sur La Table - Rude store employee

I but an espresso machine. I called to tell them it’s more expensive than website they hang up on me then I called their corporate office not helpful they said we don’t price match. Big mistake to buy anything from them.
3.0
Details
Customer service
Location
Price Affordability
Product or Service Quality
Staff
Website
#1366411
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I bought the 10" Scanpan CTX after the salesman at Sur La Table insisted it was the best non stick pan and gave me a rundown of how to use it. At first it was the best pan ever and i raved about it. Now, after 6 months of using it to saute chicken and then put it in a...
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1.0
#1357088
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I called to request a price match with Amazon. After the representative checked her computer she told me it can't be matched because there is a "Prime" on the page and they do not match Amazon Prime item. I told her it is not a Prime member only item, just every page...
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1.0
#1280027
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is this the same Patrick who claims to be a night supervisor? he is rude SOB ..they sent me a used all clad prep and cook and took 2 months and a credit card dispute to send me a label ..i get on the phone with this guy and hes actually threatening me telling me all of...
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1.0
I liked
  • Williams sonoma better
I didn't like
  • Sur la table unprofessional customer service and threats
#1241357
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I purchased a baker pan less than a year ago. Used it about 20 so times and it already has large cracks going across the whole pan! Some cracks you can feel on the surface, some you can see just the line under the enamel. The cracks go across the pan and up the sides...
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Taylor Gavello
Taylor Gavello

Have you tried bringing the pan or baker into a local store and talking to the store manager? I doubt it. Go interact with them, bet your issue gets resolved.

Anonymous
MB

This is, unfortunately, the way they have decided to do business.

3.5
Product
#1203446
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I bought a Jura z7 in 2010. When I bought it, Sur la table was competing against William Sonoma on this product line. Sur la table offered it with an unlimited lifetime warranty to the original owner. After 5,800 cups brewed, it died. I took it back and they told me...
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Taylor Gavello
Taylor Gavello

Jura has never, ever ran a "lifetime" warranty. The only "lifetime" warranty is through accessory parts. You probably misunderstood. I'm pretty sure your car doesn't have "lif...

Anonymous
MB

I believe it's not only reasonable to expect a company to honor their promises but necessary. If they don't want to honor a promise they have a choice to not make it in the fi...

1.7
#1197909
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Sur La Table - If you receive it as a gift, pray it doesn’t break down
Received a Joule water heater/circulator for Christmas. It broke down after 3 uses, overheated and became to hot to touch. Emaile Joule customer service and they contacted me within an hour with things to test. Made the test and gave them the results. Joule said to...
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2.4
I didn't like
  • Customer service
#1167788
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I ordered a Kitchenaid 5q stand mixer Imperial Black from Sur La Table specifically to get the $50 prepaid visa card rebate. I ordered it on the phone through Sur La Table. I received the wrong color mixer - White. I had it picked up the next day but Sur La Table would...
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2.7
#1065097
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