Sur La Table
Sur La Table Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sur La Table has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Products, Claim to have quality products at reasonable prices, Great displays.
Cons: Customer service, Unprofessional customer service, Bad service.Recent recommendations regarding this business are as follows: "Hopefully will be a good customer service recommendation.", "Do not do business with Sur La Table", "Do not buy online", "Never order from them, cheat customers by false advertising and then won't own it and resolve the issue!", "Just don’t buy here".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sur La Table has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Products, Claim to have quality products at reasonable prices, Great displays.
Cons: Customer service, Unprofessional customer service, Bad service.Recent recommendations regarding this business are as follows: "Hopefully will be a good customer service recommendation.", "Do not do business with Sur La Table", "Do not buy online", "Never order from them, cheat customers by false advertising and then won't own it and resolve the issue!", "Just don’t buy here".
Most users ask Sur La Table for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Order # SF000514**** needs to be redirected to correct addrrss
- Dont know yet
- Wrong address at ordering process
Preferred solution: Deliver product or service ordered
User's recommendation: Hopefully will be a good customer service recommendation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pattaya, Chon Buri ProvinceItem ordered November 28 still not shipped
- Advertising goods not in stock & horrendous customer service
Preferred solution: Full refund
User's recommendation: Do not do business with Sur La Table
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem ordered November 28 still not shipped
Failure to deliver or confirm product availability. Poor customer service. Misleading information about products.
- No delivery poor service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy online
Intentional misrepresentation of product sold
NEVER order from them, the tin of Le Mère Poulard Shortbread Cookies advertised as 16Oz. When the product arrived it was only 8.82 oz.
Called the customer service number and was told basically "not our problem". TERRIBLE customer service. Next call will be to the Ohio and Indiana Attorney Generals Consumer Fraud department. They love to handle the kinds of intentional misrepresentation claims.
They had a chance to make it right and they refused. This is the exact verbiage regarding the product.
Le Mère Poulard Shortbread Cookie Tin
Visit the Sur La Table Store
4.0 4.0 out of 5 stars 8 ratings
Price:$16.95
Holiday Savings - pay $16.95 $0.00 for this order. Get a $100 Amazon Gift Card upon approval for the Amazon Business Card.
Terms apply. Learn more
Occasion Wedding, Anniversary, Birthday
Flavor Butter
Number of Items1
Brand Sur La Table
Item Weight16 Ounces
- Misrepresentation of products and terrible customer service
Preferred solution: the 16 oz. tin I was promised when I purchased the product
User's recommendation: Never order from them, cheat customers by false advertising and then won't own it and resolve the issue!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Tacoma, WashingtonHow many days till it arrives
User's recommendation: NEVER BUY FROM SUR LA TABLE!!
Rudest Customer Service Reps
I received a set of dishes that after a couple of uses have cracks in the glaze. The online form is hard to use, I finally got Alfredo.
He insisted that I package up my service for 8, at my cost and mail them at my cost back before I could receive replacements. I explained how inconvenient this was and he refused to help. It has been over a month of going back and forth asking to transfer to someone else, filling out a new ticket only to have him answer it again. Hopped on the phone to call a new rep and got a worse one.
Jasper or Jaysper. So incredibly rude! Why didnt you print the return and mail them why havent you returned them? In the first 10 seconds of the call.
Like Im bothering him. This company is a nightmare to deal with. Im so disappointed.
Ill never buy here again. Im done.
User's recommendation: Just don’t buy here
Great customer service
Preferred solution: A replacement
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to return expensive, faulty coffee machine
- Unreputable
Preferred solution: Exchange for coffee machine that works
User's recommendation: STAY AWAY!'n
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
I bought a kitchen aid. Full size sink drainer.
When I bought it Vicky Customerservice said if I am not satisfied I can bring it to the store and get full refund. When I got the item my mom said it was too big so I called Customer service. Since I found. From Amazon and wayfair.
Site Shipping is free. So I said can you do price adjustment. ? They said no and they said if I return it shipping fee cannot be refunded.
In the first place if they told me shipping fee is not included in the refund I wont even bother. Buying from your store I am not happy with my experience. Closest store to my house is 25 miles gas is high. No sense of.
Driving there not getting full refund. And getting pissed to what happen. This would be my first and last time buying from your store. I believe your store policy believe GREED.
Not like Nordstrom. Who cater to returning customer
Preferred solution: Full refund
User's recommendation: I won’t recommend your store to my friends and family
Sur La Table is lousy
Don't waste your time or money. Sur La Table is a lousy company.
I attended 3 cooking classes they provided. Never again. Two of the "chefs" were nice people. One was extremely obnoxious.
He got visibly mad and emotionally upset because several students including myself were not holding the knife EXACTLY like he demonstrated. What a narcissist. It is a job for bottom feeders. The place is sloppy, filthy and unsanitary.
They mix food together that all the students hands have been in and then they serve it to everyone. The cooking classes are BYOB and they allow drunkenness. The evening classes are often fully booked and the space is too small, cramped and congested which contributes to the sloppy filthiness. The meals are not consistently good.
Some recipes are awful. The classes are rushed. The "chefs" typically arrive at the very last minute for scheduled class start time and unprepared or 10 to 15 minuets after the class start time. They yell at you to wait outside until they are "ready".
The kitchen assistant team always seems irritated and behave like they would rather be anywhere else. The cooking classes are an overpriced frivolous novelty that most people attend only once or twice because the experience is not worth the time or money. The the students who make a habit of coming back are without exception those who are desperate for social interaction they can't seem to find anywhere else. I purchased a $300 gift certificate on line from Sur La Table for my wife.
I selected the option on their website to email the certificate to her email address. Sur La Table's system immediately charged my credit card but has not emailed the certificate to my wife. I researched their question and answer page on their website hoping to find out why. There are several questions posted on their site from customers who were also concerned about why gift certificates they purchased to be emailed were not emailed timely.
Sur La Table ignores or refuses to respond to the questions. Some questions pertaining to this have been posted for over a year and Sur La Table has not responded to a single one. Most of the products they sell are highly profitable overpriced cheaply made gimmicks designed and marketed to attract naïve customers.
Some of the products they sell are good and can be bought elsewhere. Don't waste your time or money supporting such a lousy organization.
- Customer service
- Unprofessional customer service
- High prices
Preferred solution: I want everyone to know how lousy Sur La Table is.
User's recommendation: Do not waste your time an money
Missing item was shipped separately. I was not advised in advance that such was the case.
Positive customer service experience
User's recommendation: Call customer service to improve your day
Horrible customer service and way overpriced
Disputing to pay pal
- Jessica
- Claim to have quality products at reasonable prices
- Products
- Union street
- Non responsive customer service
- Unprofessional customer service
Preferred solution: Item u ordered still in registry. Remove it
User's recommendation: DO NOT BUT FROM THEM. IF THERE IS A PROBLEM, THE PROBLEM WILL BE YOURS ONLY.
Defective product
User's recommendation: use an online presence that can deal with returns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBe Alert to Cancellation Policy on Backorder Items
I was a customer at a local Sur La Table shop which closed permanently, so I went online to search for a specific item for a birthday gift. I routinely read reviews, but because I had been a customer I failed to do so.
My mistake! At the time of the order there was a projected delivery of within a week. Upon confirmation of the order, I received notice it could be 14 days or longer due to Covid 19 delays. I immediately requested cancellation of the order via email to customer service due to uncertainty of delivery.
There was no response. Then I received notification the item was on back order. I then called customer service followed up by 2 emails to request cancellation and a refund. The Rep advised she would put in a ticket for cancellation, but it might require some time which I found unusual and frustrating.
I then received an email response stating once you place an order with them, you Cannot request cancellation! Ive shopped online for 30 years and recently weekly with multiple sources. I have never had a refusal of a cancellation if the item is out of stock or on backorder. I would give this store 0 rating if that were possible.
I do not recommend your shopping with them unless you understand about cancellation and shipping policies. I also do not feel I should responsible for shipping a return based on the fact they have a needed item on backorder.
Preferred solution: Full refund
User's recommendation: Read reviews before you shop on line!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- Cooking classes and over priced items on sales floor
Preferred solution: Price reduction
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Literally hours after I ordered something and wanted to cancel it, they were absent and unable to reach. When finally I did, after waiting on customer service (that's a laugh) phone call for 47 minutes, a woman who unfortunately could not speak the language well enough, was clear to say that no matter who I would speak to there, I would get the same answer, no matter how far up the chain I got.
Once you order, she said, you cannot in any situation undo that order.
Am I pissed - They are terrible. Sur La Table, actually, is not what it was since in 2020 they went into bankruptcy, and I quite "Nearly three years after a joint venture of Marquee Brands and CSC Generation bought Sur La Table out of Chapter 11 bankruptcy for nearly $90 million, the culinary retailer has continued an operational transformation" For people who want to pull their hair out, this would be a good place to go.