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I called to request a price match with Amazon. After the representative checked her computer she told me it can't be matched because there is a "Prime" on the page and they do not match Amazon Prime item. I told her it is not a Prime member only item, just every page...
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1.0
#1280027
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is this the same Patrick who claims to be a night supervisor? he is rude SOB ..they sent me a used all clad prep and cook and took 2 months and a credit card dispute to send me a label ..i get on the phone with this guy and hes actually threatening me telling me all of...
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1.0
I liked
  • Williams sonoma better
I didn't like
  • Sur la table unprofessional customer service and threats
#1241357
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I purchased a baker pan less than a year ago. Used it about 20 so times and it already has large cracks going across the whole pan! Some cracks you can feel on the surface, some you can see just the line under the enamel. The cracks go across the pan and up the sides...
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Taylor Gavello
Taylor Gavello

Have you tried bringing the pan or baker into a local store and talking to the store manager? I doubt it. Go interact with them, bet your issue gets resolved.

Anonymous
MB

This is, unfortunately, the way they have decided to do business.

3.5
Product
#1203446
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I bought a Jura z7 in 2010. When I bought it, Sur la table was competing against William Sonoma on this product line. Sur la table offered it with an unlimited lifetime warranty to the original owner. After 5,800 cups brewed, it died. I took it back and they told me...
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Taylor Gavello
Taylor Gavello

Jura has never, ever ran a "lifetime" warranty. The only "lifetime" warranty is through accessory parts. You probably misunderstood. I'm pretty sure your car doesn't have "lif...

Anonymous
MB

I believe it's not only reasonable to expect a company to honor their promises but necessary. If they don't want to honor a promise they have a choice to not make it in the fi...

1.7
#1197909
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Sur La Table - If you receive it as a gift, pray it doesn’t break down
Received a Joule water heater/circulator for Christmas. It broke down after 3 uses, overheated and became to hot to touch. Emaile Joule customer service and they contacted me within an hour with things to test. Made the test and gave them the results. Joule said to...
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2.4
I didn't like
  • Customer service
#1167788
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I ordered a Kitchenaid 5q stand mixer Imperial Black from Sur La Table specifically to get the $50 prepaid visa card rebate. I ordered it on the phone through Sur La Table. I received the wrong color mixer - White. I had it picked up the next day but Sur La Table would...
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2.7
#1065097
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As a 18 year customer i have loved sur la table until yesterday. Botton line you cant get anyone in corporate to file a complaint. The customer service crew in indiana lead patrick anderson would be lucky to find a job at a gas station with his geeater than though...
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4.4
#1064261
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A "temporary charge" turned into a permanent charge on an order placed in April, 2017. Sur La Table placed a "temporary authorization to make sure your payment method will cover the payment." The charge was $0.72. I paid with my Visa via Paypal. I fully expected this...
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3.5
#1055400
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Sur La Table - Fraudulent promos

A 20% off coupon sounds great- until you try to redeem it and find that it is not valid because a totally unknown company name is attached to the item that you are trying to order. Avoid Sur la Table and go elsewhere. There is enough fraud in this world.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1049111
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Contact Sur La Table

Mailing Address:
Sur La Table
6100 4th Ave South Suite 500
Seattle, WA 98108
Phone:
(800) 243-0852
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Sur La Table Products and Services

The people that eoork in this store at Aventura Mall is very rude and discourgeos . My housban decide wait for me out of the store because he felt the sales women was following him like a wacht Dog all araund the store. Them when I was tessy to check out , prices were...
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1.0
#1019764
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